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Have a question or need help? Email us at support@onethirteenlabs.com and we'll get back to you as soon as possible.
Frequently Asked Questions
Go to Settings → Privacy & Security → Location Services → MySpot and select "While Using App". Restart the app after changing permissions.
Check Settings → Notifications → MySpot and ensure notifications are enabled. Also verify you haven't enabled Do Not Disturb mode in the app or on your device.
Check your Parking History in Profile → Parking History. If it's missing, you may have accidentally tapped "Found My Car" which clears the active session.
Multiple vehicles require MySpot Premium. Go to Profile → Upgrade to Premium to unlock unlimited vehicle management for a one-time $3.99 purchase.
Ensure you're outdoors with a clear view of the sky. Indoor parking garages may have reduced GPS accuracy. For best results, save your location before entering the garage.
Go to Profile → Upgrade to Premium → Restore Purchases. This will restore your Premium features if you previously purchased on the same Apple ID.
Try force-closing the app and reopening it. If issues persist, restart your iPhone. If problems continue, please contact us at support@onethirteenlabs.com.
Premium users can delete history in Profile → Parking History → menu (•••) → Clear All History. Free users only see their current active session.
Troubleshooting
Still having issues? Try these steps in order:
Check your iOS version (MySpot requires iOS 17.0 or later)
Ensure you have the latest version of MySpot installed